Refund policy

We want you to be happy with your print. If you are not, here is how returns work.

Changing your mind

You have 14 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back. This reflects your rights under the Consumer Contracts Regulations 2013. 

Prints must come back unused and undamaged, in their original packaging. Please do not roll, fold, trim or frame a print you intend to return.

How to start a return

Email us at help@riotprints.co.uk with your order number and we will confirm the return address and the next steps. Please do not post anything back before contacting us.

Return postage

Return postage is your responsibility unless the print arrived damaged or we sent the wrong item. We recommend a tracked service, as we can only refund items that reach us.

Damaged or incorrect items

If your print arrives damaged, or is not what you ordered, email us a photo within 14 days of delivery. We will send a replacement or a full refund including the original delivery charge, and you will not need to post the damaged print back.

Personalised prints

Prints made to your own specification, or personalised with your own text, cannot be returned under the change-of-mind right. This does not affect your rights if the item arrives faulty, damaged or not as described.

Refunds

Once your return reaches us we will inspect it and let you know the outcome. Approved refunds are issued to your original payment method within 14 days. Depending on your bank it can take a few more days to appear on your statement.

Cancelling before dispatch

If your order has not been printed yet, email us and we will cancel it and refund you in full.

Return address

Our return address is provided when you contact us to request a return. Please do not send anything back to us before you have it.